ask@itac.technology   02 6685 6797

Service Level and Pricing

We understand people. That’s why we offer three choices of tech support so you can have it your way. Rest assured, no matter which option you choose, you’ll still receive the same leading, local and loving it service and don’t worry, you’re always welcome to try out all the flavours then decide which one you like!

Casual

$170/hr
Free first consultation up to 30mins!
Best for urgent jobs and one off technology support needs.
Next business day response time
Pay as you go, as soon as our awesome skills and IT superpowers are engaged to assist you in saving time, stress and money, you’re on the clock!
Minimum call out fee 1 hour
Minimum remote support session fee 30 minutes
You maintain your passwords and Teamviewer details and we will request them as we need them
No commitment, contact us when you need us
Perfect for:
  • Farms and agriculture
  • Work from home users
  • Geographically remote businesses
$0 per month

Prepaid retainer

$150/hr
Save over 10% off casual hourly rate!
Join the club! Perfect for on demand support. Affords you priority response times by purchasing support hours in advance ready for use whenever you choose.
High priority response time within one business day
Pay as you go, as soon as our awesome skills and IT superpowers are engaged to assist you in saving time, stress and money, you’re on the clock!
No minimum call out fee
No minimum remote session support fee
You maintain your passwords and Teamviewer details and we will request them as we need them
No commitment, your pre-purchased hours never expire
Perfect for:
  • Small retail operations
  • Home office based businesses
  • Restaurants, cafes and hospitality
Pre-purchase your support hours 5 or 10 hour blocks and save!
Convenient, automatic top up when you run low!*

Platinum partnership

ONLY 2 PLACES LEFT!

$130/hr
Save over 20% off casual hourly rate!
Saves you and your team time, stress and, most importantly, money. Let us help you increase efficiency and productivity by forming a technology support partnership starting today! <3
Highest priority same business day response time
If we can fix it in under 15 minutes, it’s free!
No minimum call out fee
No minimum remote session support fee
We store your passwords and and Teamviewer details to create an instantaneous, streamlined support experience
Our partnership commitment to you is we get to know your business intimately allowing us to be your first call for any tech question big or small. Just imagine, rather than spend 2 hours trying to find the right person to solve the problem, spend 2 mins talking to us and the problem is solved!
Perfect for:
  • Accommodation providers
  • Medium to large retail operations
  • Small to large office based businesses
From $199 per month
Be quick, limited places available!
All prices include GST. Platinum partnership minimum term 12 months. Emergency service outside of ITAC business hours is available and billed at double your standard hourly rate. *It is a condition of the prepaid retainer that a pre-authorised payment method is setup via our secure online payment system. When 30 minutes or less remains in retainer, you will be automatically billed for the next block of hours. Price breaks, referral discounts and full day rates also available. Contact us to find out how to qualify.

Additional fixed price services

Forget the extra worry of "how much is this gonna cost me"? Introducing flat fee technology support for your business!

Fixed price assisted NBN signup

$299 per sign up

Appraisal of current Internet use and performance
Recommendations on NBN plan personalised to suit your needs
Assistance throughout the application and migration process
All measures taken to minimise downtime and create a hassle free process for you
Complex and uptime sensitive NBN migrations also available at your standard hourly rate
Phone system migration assistance also available at your standard hourly rate

Fixed price website maintenance

$99 per website per month

Regular, scheduled updates and maintenance tasks
Automated daily and monthly backup.
24/7 Uptime monitoring
Annual hosting and domain registrar review and recommendations
24/7 security and website monitoring with monthly performance and maintenance reports
Website content changes and design modifications available at your standard hourly rate

Fixed price guest wifi hotspot management

$149 per network per service

Scheduled system security patching and updates
Optimal configuration and best practices in use at all times
System functionality enhancements and modifications as required
Priority service and support
Hardware upgrades and additional system enhancements available at your standard hourly rate

Fixed price computer service

$199 per computer

Average 24 hour turnaround time from your desk, to our lab and back to your desk!
Full system backup performed and backup health checked
Full performance and security appraisal
All operating system and software updates installed
Computer is tested using our full suite of system health and security apps
Report and quotation on any recommendations to further improve performance, security or functionality

Fixed price G Suite email system setup

$249 for first user, any additional users $49

Establishment of G Suite admin console and first user account
Configuration of domain registrar name servers and secure G Suite authentication features
Full report and guides supplied for set up of your devices with new account
Migration from existing email server to G Suite email server also available at your standard hourly rate
Additional user set up also available at your standard hourly rate

Fixed price anti-virus security protection

$59.95 per workstation per year

Available for Windows and macOS workstations
Latest AV and security protection, configured optimally for your requirements
Monitored locally on the workstation with remote assistance available